Privacy Policy

1. Overview

This Privacy Policy explains how Divox (“we,” “us,” or “our”) collects, uses, stores, and protects information when you use our applications, websites, and services.

Divox is a business technology platform that provides solutions for different types of businesses through the following products:

• Divox Food – Business management and POS solutions for restaurant and food-service businesses.
• Divox Retail – Business management and POS solutions for retail businesses.
• Divox Books – Appointment booking and management solutions for appointment-based businesses.

This Privacy Policy applies across the Divox platform and its products, including Divox Food, Divox Retail, and Divox Books.

2. Information We Collect

Depending on the Divox product and features you use, we may collect the following information.

Business Information

• Business name
• Business address and location
• Business contact details
• Business category and operating information
• Tax and billing-related information
• Business configuration and preferences

Staff & User Information

• Name
• Email address and phone number
• Work schedules and availability
• User roles and permissions
• Login credentials and authentication information
• Activity and account-related information

Login credentials are securely stored and protected using appropriate security measures.

Customer Information

Businesses using Divox may enter or collect customer information, including:

• Name
• Phone number
• Email address
• Appointment and booking history
• Purchase and transaction history
• Preferences
• Notes or other information added by the business

The information collected may vary depending on whether the business uses Divox Food, Divox Retail, or Divox Books.

Transaction & POS Data

For businesses using Divox Food or Divox Retail, we may process information related to transactions, including:

• Billing details
• Invoices and receipts
• Products or services purchased
• Payment records
• Discounts and transaction information

Payment information may also be processed through third-party payment providers. Divox does not intentionally collect or store sensitive payment credentials such as complete card numbers unless specifically required and supported by an integrated payment service.

Appointment & Booking Data

For businesses using Divox Books, we may process:

• Appointment details
• Booking information
• Service information
• Staff or service-provider assignments
• Appointment confirmations
• Customer contact information
• Booking history
• Guest check-in information

Check-In Data

Where check-in functionality is available, we may collect and process:

• Guest check-in codes
• Appointment details
• Customer email or contact information
• Check-in and appointment confirmation information

Device & Usage Information

We may automatically collect certain technical information when you use Divox services, such as:

• Device type
• Operating system
• Browser or application information
• IP address
• Application usage information
• Diagnostic and error logs
• Performance information

3. How We Use Information

We may use collected information to:

• Provide and operate Divox services
• Provide business management, POS, retail, restaurant, booking, and appointment-management functionality
• Process transactions and appointments
• Manage customers, staff, products, services, and business operations
• Enable appointment booking and guest check-in
• Send confirmations, notifications, and service-related communications
• Provide customer and technical support
• Maintain and improve our applications and services
• Monitor system performance and security
• Detect and prevent unauthorized access, misuse, or fraud
• Comply with applicable legal and regulatory requirements

4. Data Sharing

We do not sell personal information.

We may share or disclose information when necessary to provide and operate our services, including:

With Businesses Using Divox

Information entered into Divox may be accessible to the business that uses the relevant Divox service, including its authorized staff and users, according to their roles and permissions.

For example:

• Divox Food customers may have their information accessed by the restaurant using the service.
• Divox Retail customers may have their information accessed by the retailer using the service.
• Divox Books customers may have their appointment information accessed by the business providing the service.

With Service Providers

We may use trusted third-party service providers for services such as:

• Cloud hosting
• Data storage
• Analytics
• Communications
• Authentication
• Payment processing
• Security and infrastructure

These providers may process information on our behalf and are expected to maintain appropriate safeguards.

For Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to valid legal processes
• Protect our rights, property, or services
• Prevent fraud, abuse, or security threats
• Protect the safety of users or others

5. Data Security

We take reasonable and appropriate measures to protect information handled through Divox services.

These measures may include:

• Encrypted data transmission where applicable
• Secure authentication mechanisms
• Role-based access controls
• Access restrictions
• Security monitoring and logging
• Protection against unauthorized access

However, no internet-based service, application, or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide Divox services
• Maintain business and customer records
• Meet contractual requirements
• Resolve disputes
• Comply with legal, accounting, tax, or regulatory obligations
• Maintain security and operational records

Retention periods may vary depending on the type of information, the service being used, and applicable legal requirements.

7. User Rights

Depending on applicable laws, individuals may have rights regarding their personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Request information about how their data is processed
• Withdraw consent where processing is based on consent

If your information was collected or managed by a business using Divox, you may also need to contact that business directly for requests relating to your customer or account information.

8. Cookies & Tracking Technologies

Divox may use cookies and similar technologies on its websites and applications where applicable.

These technologies may be used for purposes such as:

• Maintaining essential functionality
• Understanding service usage
• Monitoring performance
• Improving user experience
• Diagnosing technical issues
• Security and fraud prevention

You may be able to control cookies through your browser or device settings.

9. Third-Party Services

Divox may integrate with or use third-party services to provide certain functionality.

These services may include providers for:

• Cloud infrastructure
• Analytics
• Payment processing
• Email and messaging
• Authentication
• Security
• Other business and technical services

Third-party providers may have their own privacy policies and terms. We encourage users to review the privacy policies of third-party services they interact with.

10. Children’s Privacy

Divox services are primarily designed for businesses and their users and are not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13 for the purpose of providing our services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. International Data Processing

Divox services may be used by businesses and customers in different countries.

Depending on the infrastructure and third-party service providers we use, information may be stored or processed in India or other countries where our service providers operate.

Where required by applicable law, we will take appropriate measures regarding international transfers and processing of personal information.

12. Business Responsibility

Businesses using Divox are responsible for ensuring that the personal information they collect, upload, or process through Divox is handled in accordance with applicable privacy and data-protection laws.

Businesses are also responsible for:

• Providing appropriate notices to their customers
• Obtaining required permissions or consent where applicable
• Using customer information only for legitimate purposes
• Managing staff access and permissions appropriately
• Responding to customer requests where they are responsible for the data

Divox provides technology and infrastructure to help businesses manage their operations but does not determine all purposes for which a business chooses to collect or use customer information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we may update the “Last Updated” date at the top of this policy.

We encourage users to review this Privacy Policy periodically.