Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the products, applications, websites, and services provided under the Divox brand (“Divox,” “we,” “us,” or “our”).

Divox provides business technology solutions through the following products:

• Divox Food – Business management and POS solutions for restaurant and food-service businesses.
• Divox Retail – Business management and POS solutions for retail businesses.
• Divox Books – Appointment booking and management solutions for appointment-based businesses.

By accessing or using any Divox service, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the applicable Divox service.

1. Acceptance of Terms

By accessing, registering for, or using any Divox application, website, software, or service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms apply to all Divox products and services, including Divox Food, Divox Retail, and Divox Books, as applicable to your use.

2. About the Divox Platform

Divox is a business technology platform designed to help businesses manage their day-to-day operations.

Our products include:

Divox Food

Designed for restaurants and food-service businesses, including features such as:

• Point of Sale (POS) and billing
• Order management
• Customer management
• Staff management
• Business reporting and analytics
• Notifications and automation

Divox Retail

Designed for retail businesses, including features such as:

• Point of Sale (POS) and billing
• Product and inventory management
• Customer management
• Staff management
• Reporting and business insights
• Notifications and automation

Divox Books

Designed for appointment-based and service businesses, including features such as:

• Appointment scheduling
• Online and staff-assisted booking
• Customer management
• Staff and service management
• Guest check-in
• Appointment notifications
• Reporting and business insights

Features may vary depending on the product, subscription, configuration, and plan selected by the business.

3. Eligibility & Account Access

Divox services are intended primarily for businesses and their authorized users.

To use Divox services:

• A business may be required to create an account or obtain a valid license or subscription.
• Users must be authorized by the business or account administrator.
• Staff access may be controlled through login credentials, PINs, roles, or other authentication methods.
• Users must provide accurate information when creating or maintaining an account.
• Users are responsible for maintaining the confidentiality of their login credentials.

Businesses are responsible for managing their users, staff accounts, roles, and access permissions.

4. Use of Divox Services

You agree to:

• Use Divox services only for lawful business purposes.
• Provide accurate and up-to-date business, customer, product, appointment, and transaction information.
• Use the services in accordance with applicable laws and regulations.
• Maintain the confidentiality of your account credentials.
• Notify Divox or the appropriate business administrator of suspected unauthorized access.
• Not misuse, disrupt, damage, or interfere with Divox services.
• Not attempt to gain unauthorized access to Divox systems, accounts, data, or infrastructure.
• Not reverse engineer, copy, modify, or exploit the software except where expressly permitted by applicable law.

Businesses are responsible for:

• Managing staff access and permissions.
• Ensuring authorized use of their Divox account.
• The accuracy of information entered into the system.
• Their business operations and customer relationships.
• Compliance with applicable tax, billing, employment, consumer-protection, privacy, and other laws.

5. Point of Sale, Billing & Transactions

Divox Food and Divox Retail may provide POS, billing, invoicing, and transaction-management functionality.

Divox Books may provide payment-related or booking-management functionality depending on the configuration and integrations used.

Businesses are responsible for:

• Product and service pricing
• Taxes and applicable charges
• Discounts and promotions
• Invoice information
• Transaction records
• Refunds and cancellations
• Payment reconciliation
• Compliance with applicable financial and tax requirements

Unless expressly stated for a specific integration or service, Divox does not act as the merchant, bank, payment processor, or financial institution for transactions between businesses and their customers.

Third-party payment providers may be subject to their own terms and privacy policies.

6. Appointment & Booking Services

Divox Books provides appointment and booking-management functionality.

Businesses are responsible for:

• Maintaining accurate availability and schedules
• Managing staff and service availability
• Confirming or modifying appointments
• Managing cancellations and rescheduling
• Communicating booking policies to customers
• Ensuring that appointment-related practices comply with applicable laws

Divox provides the technology for managing appointments but does not guarantee that a particular appointment, booking, service, or business interaction will occur.

7. Data & System Accuracy

Divox services operate using information and configurations entered or provided by businesses and their authorized users.

Businesses are responsible for verifying the accuracy of their:

• Customer information
• Product information
• Pricing
• Tax settings
• Inventory
• Appointment availability
• Staff schedules
• Billing and transaction information

Divox does not guarantee that user-entered information will always be accurate or complete.

8. Internet, Availability & Service Changes

Certain Divox features may require an internet connection or compatible devices.

Service availability may depend on:

• Internet connectivity
• Device compatibility
• Third-party services
• Server and infrastructure availability
• Business configuration
• Subscription or license limitations

We may periodically update, improve, modify, suspend, or discontinue features or services.

Where reasonably practicable, we may provide notice of significant changes or discontinuation.

9. Third-Party Services & Integrations

Divox may integrate with third-party services, platforms, payment providers, communication providers, analytics services, or other external systems.

Your use of third-party services may be subject to their separate terms and policies.

Divox is not responsible for the independent operation, availability, policies, or practices of third-party services.

10. Intellectual Property

All rights, title, and interest in the Divox platform, including its software, applications, technology, branding, logos, designs, documentation, and related content, belong to Redspark Technologies LLP or its applicable licensors, unless otherwise stated.

Divox grants users a limited, non-exclusive, non-transferable right to use the applicable services for their intended business purposes during the applicable subscription or license period.

You may not, except where expressly permitted:

• Copy or reproduce the software
• Modify or create derivative works
• Redistribute or resell the software
• Reverse engineer or decompile the software
• Remove proprietary notices
• Use Divox branding without authorization
• Attempt to access or extract source code or restricted system data

11. Data & Privacy

Your use of Divox services may involve the collection and processing of business, staff, customer, appointment, transaction, and technical information.

Our collection and use of personal information is described in the Divox Privacy Policy.

Businesses using Divox are responsible for ensuring that their collection and use of customer and staff information complies with applicable privacy and data-protection laws.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Divox and Redspark Technologies LLP will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of or inability to use the services.

This may include, where permitted by law:

• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Business interruption
• Loss of data
• Loss resulting from service downtime
• Loss arising from third-party services

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

13. Service Suspension & Termination

We may suspend, restrict, or terminate access to Divox services where reasonably necessary, including if:

• These Terms are materially violated.
• Unauthorized access or suspicious activity is detected.
• The account is used for unlawful activities.
• Required subscription or licensing obligations are not met.
• Continued access presents a security or operational risk.

Businesses may also discontinue their use of applicable Divox services in accordance with their subscription or service agreement.

Following termination, access to certain features or data may no longer be available, subject to applicable agreements and legal requirements.

14. Changes to These Terms

Divox may update these Terms from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

When changes are made, we may update the “Last Updated” date at the beginning of these Terms.

Where required by applicable law, we may provide additional notice of significant changes.

Your continued use of the applicable Divox services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

15. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or the use of Divox services will be subject to the applicable courts and jurisdiction in India, subject to any specific agreement between Divox and the business customer.